ROY STEFANUS FANGGIDAE
Current bussiness world move dynamically and require organization’s
effectiveness in implementation of policy changes as a form of company's efforts
towards becoming a World Class Company. Organizations mostly have always
introduced large or minor changes which are adaptive. Therefore, any changes in
organization must be planned and managed at best. The process of changes must be
managed skillfully in order to effectively implemented align with the interests of the
organization. PT Pertamina (Persero) had implemented Single Grade policy as the
organization effort in the implementation of changes.
These studies describe the process of change that have occured in PT
Pertamina (Persero) Marketing Operation Region V with 17 (seventeen) key element
of diagnosing changes by using the model of Readiness for change by Stewart
namely sponsorship, leadership, motivation, direction, measurements, organizational
context, processes or functions, competitor benchmarking, customer focus, rewards,
organizational structure, communication, organizational hierarchy, prior experience
with change, morale, innovation, and decision making. These studies used qualitative
research method with explanatory type research (explanatory). These studies use a
holistic case study, using interviews, observation and see the company's internal
documents to obtain the necessary data.
The results show that there is a real effort of PT Pertamina (Persero)
Marketing Operation Region V in making changes. The process of changes shown in
seventeen key elements of diagnosing changes resulted in increased employee
performance. The company’s effort in implementing changes encouraged employees
to improve their competence and self ability, and also to be fully responsible for the
tasks given. The process of changes is still underway and requires continuous
monitoring and evaluation, in order to understand the development of changes so it
always evolving towards the better. Subsequent studies can be done with more
evidence sources and different methods.
Keywords : organizational change, model Readiness for change, 17 (seventeen) key
elements, single grade.